Alternative Dispute Resolution

In the event of a dispute, consumers may refer the matter to an Alternative Consumer Dispute Resolution Entity:

CNIACC — National Centre for Consumer Information and Arbitration
www.cniacc.pt

Consumer Dispute Arbitration Centre of the Coimbra District
www.centrodearbitragemdecoimbra.com

Lisbon Consumer Dispute Arbitration Centre
www.centroarbitragemlisboa.pt

Consumer Dispute Arbitration Centre of the Autonomous Region of Madeira
www.srrh.gov-madeira.pt/Inicio/tabid/292/default.aspx

Porto Consumer Information and Arbitration Centre
www.cicap.pt

Vale do Ave Consumer Information and Arbitration Centre
www.triave.pt

Vale do Cávado Consumer Information and Arbitration Centre
www.ciab.pt

Algarve Consumer Information, Mediation and Arbitration Centre
www.consumidoronline.pt/pt/

For updates and additional information, please consult the Portuguese Consumer Portal at:
https://www.consumidor.gov.pt/

(Pursuant to Article 18 of Law no. 144/2015 of 8 September, as amended by Decree-Law no. 102/2017 of 23 August.)